Refund and Returns Policy:
We gladly accept returns and exchanges
We don’t accept cancellations once item has been shipped.
The following items can’t be returned or exchanged
- Custom or personalized orders
Conditions of return
Our refund and returns policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, please provide us with details of your order. Order number, shipping name and address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@Asatre.com
We gladly offer exchanges. Please send return to us at Asatre, 1370 Jim Edmondson Road, Good Hope, GA 30641. Please include a note and contact information regarding the requested exchange.
To return your product, you should mail your product to: Asatre, 1370 Jim Edmondson Road, Good Hope, GA 30641
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at Support@Asatre.com for questions related to refunds and returns.