Asatre Return & Exchange Policy

We want you to love your Asatre purchase! If for any reason you’re not completely satisfied, here’s how our returns and exchanges work.

Returns

You have 30 days after receiving your order to request a return.

Items must be unworn, unwashed, unused, and in the same condition you received them.

Customers are responsible for return shipping costs.

For your convenience, you can submit a return request through our online return system. Once your return is approved, we will provide a prepaid return shipping label for a flat $7 return shipping fee. The $7 fee is charged once per return, even if you are returning multiple eligible items from the same order.

Prefer to purchase your own return postage? No problem! Please contact us at info@asatre.com before submitting an online return request. We will provide return instructions, and the $7 return shipping fee will not apply.

We recommend using a trackable shipping method for self-shipped returns, as Asatre cannot be responsible for return packages lost in transit.

Please include your packing slip, order number, or name and address with your return so we can identify and process it quickly.

Exchanges

Need a different size or color? We’re happy to help!

Customers are responsible for the cost of returning the original item. Asatre will cover the shipping cost to send your replacement item to you.

You may contact us to arrange an exchange or include a note in your return package with the size or color you would like instead.

Exchanges are subject to product availability.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if your item is damaged, defective, or incorrect.

If we made an error or there is a qualifying product issue, Asatre will cover the return shipping cost.

Please contact us at info@asatre.com before submitting a standard online return request so we can assist you and make sure you are not charged the $7 return shipping fee.

Refunds

Once we receive and inspect your return, we will issue your refund to your original payment method.

Original shipping charges, if any, are non-refundable.

Please allow additional time for your bank or credit card company to process and post the refund after it has been issued.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Custom or personalized products
  
• Boxers or other personal-wear items once they have been worn
  

If you’re unsure whether an item qualifies for a return, please contact us before sending it back.

Questions?

We’re happy to help with returns, exchanges, sizing, or problems with an order.

Email: info@asatre.com

Thank you for supporting Asatre!