Refund policy

Asatre Return & Exchange Policy

We want you to love your Asatre purchase! If for any reason you’re not completely satisfied, here’s how our returns and exchanges work:

Returns

  • You have 30 days after receiving your item to request a return.

  • Items must be unworn, unwashed, and unused, in the same condition you received them.

  • Returns are not free—customers are responsible for return shipping.

Please send returns to:
Asatre
1370 Jim Edmondson Road
Good Hope, GA 30641

Include your packing slip, order number, or name + address so we can process your return quickly.

For any return questions, contact us at info@asatre.com

Exchanges

  • Want a different size or color? We’ll cover the shipping back to you on your exchange.

  • You can either:

    1. Return your item, then place a new order once the return is accepted.

    2. Or include a note in your package with the size/color you’d like instead.

Questions? Reach us at info@asatre.com

Damages & Issues

Please inspect your order upon arrival and contact us right away if an item is damaged, defective, or incorrect. We’ll make it right.


Exceptions / Non-Returnable Items

Some items can’t be returned, including:

  • Custom/personalized products
  • Personal care items (Boxers, if worn)

If you’re unsure whether your item qualifies, email us at info@asatre.com